Refund policy

Your Statutory Right to Cancel (The "Cooling-Off" Period)
Under **Regulation 28(1)(b) of the Consumer Contracts Regulations 2013**, the standard 14-day statutory right to cancel a distance contract without giving a reason does not apply to the supply of goods that are made to the consumer’s specifications or are clearly personalised.
No Right to Change Your Mind: Because our products are Custom Goods, you do not have an automatic right to cancel your order or claim a refund if you simply change your mind, realise you made a mistake, or no longer want the item.
Cancellations Before Production: We may allow cancellations or modifications within a strict window which will be prior to proofs being submitted for approval, normally within 24 hours of order placement. Once production has physically commenced, cancellations are entirely at our discretion and may incur a fee to cover wasted materials.

Faulty, Damaged, or Incorrect Goods (Your Rights Under the Consumer Rights Act 2015)
While you do not have the right to return items due to a change of mind, you retain full protection under the **Consumer Rights Act 2015** if your Custom Goods are faulty, not fit for purpose, or not as described.