Terms of service
Terms and Conditions
Last Updated: 28/09/2026
Welcome to L&L Creations (“we”, “our”, “us”). We operate the website www.l-lcreations.co.uk. By placing an order with us, you agree to be bound by these Terms and Conditions.
These terms are designed to comply with UK consumer legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
---
1. Description of Goods & Customisation
Bespoke Nature
Many products sold on our website are made to the consumer’s custom specifications or are clearly personalised (“Custom Goods”).
Customer Responsibility
You are responsible for ensuring that all information, text, measurements, layouts, or images submitted for customisation are accurate and correctly spelled. We produce Custom Goods strictly according to the information you provide.
Image Quality
If you upload imagery, it must meet our minimum quality guidelines. We cannot be held responsible for poor-quality finishes resulting from low‑resolution or unsuitable uploads.
Content Policy
We reserve the right to cancel any order containing text or imagery that infringes intellectual property rights, is defamatory, offensive, or otherwise breaches UK law.
---
2. Proof Approval Process
Customer Submission
All required details — including text, design notes, and images — must be uploaded on the product page before adding the item to your cart.
Production Method
• Sublimation items are designed, printed, and pressed in our studio.
• DTF and DTF UV items are printed by a trusted third‑party supplier and delivered to us for pressing and finishing.
Proof Delivery
A digital proof will be sent within 24–48 hours of receiving your order and all required information.
This proof shows the digital artwork that will be used for your item. It is not a photograph of the final printed product.
Approval Requirement
Your order will not enter production until you approve your proof.
If no response is received within 72 hours, a reminder email will be sent. If there is still no reply, your order will be placed on hold until approval is received.
After Approval
Once approved, your order will enter production.
Your processing time (5–7 business days) will be confirmed at this stage. This timeframe accounts for printing, pressing, quality checks, and any stock‑ordering delays.
---
3. Your Statutory Right to Cancel (Cooling‑Off Period)
Under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013, the standard 14‑day cancellation right does not apply to Custom Goods.
No Right to Change Your Mind
Because our products are personalised, you cannot cancel your order or request a refund simply because you change your mind or made an error in your submission.
Cancellations Before Production
We may allow cancellations or modifications before your proof is issued, typically within 24 hours of placing your order.
Once a proof has been sent or production has begun, cancellations are at our discretion and may incur a fee to cover wasted materials.
---
4. Prices, Payments & No Hidden Fees
Transparent Pricing
In accordance with UK regulations, the total price shown at checkout is final. We do not use pre‑ticked boxes or hidden charges.
Payment
Payment must be made in full at the time of ordering via our secure payment gateways.
---
5. Delivery, Processing Times & Passing of Risk
Processing Time
Orders are processed within 5–7 business days following approval of your final proof.
Delivery Method
We ship using InPost Store‑to‑Home and InPost Store‑to‑Locker services.
Delivery Timeline
Unless otherwise agreed, we must deliver your goods without undue delay and no later than 30 days after your order is placed.
Delivery estimates shown at checkout refer to courier transit times and do not include production time.
Passing of Risk
Risk transfers to you once the goods are physically delivered to your specified address or designated safe place.
---
6. Faulty, Damaged, or Incorrect Goods (Consumer Rights Act 2015)
You retain full protection under the Consumer Rights Act 2015 if your Custom Goods are faulty, damaged, or not as described.
Our Quality Standard
We warrant that goods will match the approved digital proof, be of satisfactory quality, and be fit for purpose.
What Counts as a Fault
Faults include manufacturing defects, damage during shipping, or a clear misprint that does not match your submitted specifications.
This does not include:
• Typos or errors made by you
• Slight colour variations due to screen differences
• Low‑quality results caused by unsuitable uploaded images
Your Timeframes
• Within 30 days: You may reject faulty goods for a full refund or request a replacement.
• Up to 6 months: You are entitled to a repair or replacement. If this is not possible, you may receive a full or partial refund.
Reporting a Fault
Inspect your order upon receipt.
Email sales@l-lcreations.co.uk within 30 days with your order number and clear photographic evidence.
We will cover reasonable return postage for verified faulty items.
---
7. Intellectual Property Rights & Indemnity
Your Submissions
By uploading text or artwork, you confirm that you own the rights or have permission to use the material. You retain ownership of your designs.
Indemnity
You agree to indemnify us against any claims or damages arising from third‑party intellectual property disputes related to your submissions.
---
8. Data Protection (UK GDPR / Data Protection Act 2018)
We process personal data in compliance with UK GDPR and the Data Protection Act 2018.
Necessary Data Sharing
We only share data with essential service providers, including:
• Payment processors (e.g., Stripe, PayPal)
• Couriers (e.g., InPost)
• Third‑party printing partners (for DTF/DTF UV production)
Data Security
We do not sell personal data for marketing purposes.
For full details, please see our Privacy Policy.
---
9. Governing Law & Jurisdiction
These Terms and Conditions are governed by the laws of Scotland.
Any disputes will be handled exclusively by the Scottish courts.
---
10. Contact & Customer Support
We do not charge premium rates for customer support.
You can reach us at:
Email: sales@l-lcreations.co.uk